Freshness Guaranteed or your money back graphic

We’re really sorry you weren’t happy with the freshness of your product, please follow the instructions below to claim your money back.

If you have claimed from us in the past, don’t worry, you can claim again. If unhappy with the freshness of your product, you can claim twice per household within a 12 month period against our Freshness Guarantee.

To claim your money back, please follow the steps below:

If you feel your product is not fresh, please ensure you have your promo pack and receipt.

Scroll down
to enter your

Include a 15+ word statement about why you believe your product is not fresh.

Upload a photo of
your receipt and
your pack.

Enter your bank details
so we can transfer your
money back to you.

Your claim may take up to 28 days. If you’ve not heard from us by then, please get in touch.

Our freshness is guaranteed until the use by date, or if opened before the use by date, 24 hours from opening.
To see which products our Freshness Money Back Guarantee applies to, click here.


Enter your details below and upload your receipt to claim your money back:

Claim Form ROI
(as appears on bank account)
(15+ words)
(.jpeg or .png)

Date of Purchase: *

(.jpeg or .png)

Please ensure the picture of your receipt includes: name of product, date of purchase and price.
If this cannot be captured in one image or if some of this information is on the back of your receipt please upload an additional photo.

(.jpeg or .png)

Mandatory fields are marked*
Don’t worry we’ll only use your data to fulfil your claim.