To claim your money back, please follow the steps below:

If you feel your product is not fresh, please ensure you have your promo pack and receipt.
Scroll down
to enter your
details.
Include a 15+ word statement about why you believe your product is not fresh.
Upload a photo of
your receipt and
your pack.
Enter your bank details
so we can transfer your
money back to you.
Your claim may take up to 28
days. If you've not heard from
us by then, please get in touch.

Our freshness is guaranteed until the use by date, or if opened before the use by date, 24 hours from opening.
To see which products our Freshness Money Back guarantee applies to click here.

Enter your details below and upload your receipt to claim your money back:
Please ensure the picture of your receipt includes: name of product, date of purchase and price.
If this cannot be captured in one image or if some of this information is on the back of your receipt please upload an additional photo.
I am over 18 years old.*
I agree to the promotional Terms & Conditions.*
Mandatory fields are marked*
Don’t worry we’ll only use your data to fulfil your claim.