FREQUENTLY ASKED QUESTIONS

The Freshness Guarantee
What is the policy?
We are offering our customers the chance to claim their money back if they are not happy with the freshness of their Florette product.
What is the Freshness Guarantee?
Freshness is guaranteed until the use by date or if opened before the use by date, 24 hours from opening.
What packs is the guarantee running on?
The Florette Freshness Guarantee will only run on the following products.
Baby Leaf & Rocket 80g
Baby Leaf 100g
Baby Leaf Trio 100g
Baby Spinach 100g
Baby Spinach 250g
Beetroot Pouch 330g
Baby Beetroot Pouch 150g
Bistro 130g
Crispy 115g
Crispy 170g
Crispy 255g
Crunchy Bowl 220g
Duo Lambs & Ruby Chard 70g
Iceberg 150g
Mixed 125g
Mixed 150g
Mixed 180g
Superfood (Power of Plants) Wild Rocket Mix 120g
Superfood (Power of Plants) Spinach Mix 120g
Rainbow Crunchy 100g
Sweet & Crunchy 250g
Sweet & Crunchy 310g
Wild Rocket 60g
Is there an age limit for entry?
To enter, you must be 18 years or over.
Do I need to buy a pack of Florette to claim my money back?
Yes, you will need to buy a pack of Florette which features the Freshness Guarantee message in order to claim your money back.
Participating packs will feature one of these two designs:
Where can I buy a Freshness Guarantee participating pack?
You can buy participating packs at any major grocery retailer, however we cannot guarantee stock levels.
Claiming your money back
How do I claim my money back?

To claim your money back, you must purchase a participating pack of Florette.

On your pack you will find details of how to submit your claim.

Internet access is required for entry into the promotion. There is no postal / telephone route.

I’m not in the UK, can I still enter?
This guarantee is only open to residents of the UK and ROI. If you reside here then you are able to enter, however if not unfortunately you are unable to enter.
I don’t have a UK or ROI bank account?
In order to claim, you need to have a bank account registered in the UK or ROI.
Where can I find the full terms and conditions of the guarantee?
Full terms and conditions for the Freshness Guarantee can be found by visiting here.
Why do you need my personal and bank details?
If your claim is successful we will need these details to process your claim.
Will my details be passed on to anyone else?
No, the information you provide to us will only be used for the purpose of this guarantee.
How long have I got to claim?

The guarantee is open from 01.03.2021, and you have 28 days from the date of your purchase as specified on your receipt to claim.

What if I bought my pack in February 2020, can I still claim?

If you have bought a pack before 28th February 2021, the final date for claims is 30th March 2021.

Please submit your claim ensuring you include clear images of your packaging and the use by date.

Is there a limit on how many times I can claim?

The maximum amount of times you can claim is two claims per household, within a 12 month period. Therefore if you claimed between 01.03.2020 and 28.02.2021, you are entitled to a further 2 claims after 01.03.2021 for a 12 month period.

If you have purchased the product on a “2 for £3/€3.00” promotional deal then the total value of the products will be reimbursed to the maximum value of £3/€3.00.

Products that are within the “2 for £3/€3.00” offer will be classed as 2 claims. 1 pack = 1 claim.

Issues / problems
How can I claim if I don’t have internet access?
As specified in the terms and conditions, internet access is required to claim.
How can I claim if I don’t have a computer?
Our website is mobile friendly so you will be able to claim via your mobile device. Alternatively if you visit your local library you will be able to use the computers available there.
My question has not been answered in the FAQs
If you still have further questions regarding this policy, please contact our customer care team here.