FREQUENTLY ASKED QUESTIONS
Participating packs will feature one of these two designs:
To claim your money back, you must purchase a participating pack of Florette.
On your pack you will find details of how to submit your claim.
Internet access is required for entry into the promotion. There is no postal / telephone route.
The guarantee is open from 01.03.2021, and you have 28 days from the date of your purchase as specified on your receipt to claim.
If you have bought a pack before 28th February 2021, the final date for claims is 30th March 2021.
Please submit your claim ensuring you include clear images of your packaging and the use by date.
The maximum amount of times you can claim is two claims per household, within a 12 month period. Therefore if you claimed between 01.03.2020 and 28.02.2021, you are entitled to a further 2 claims after 01.03.2021 for a 12 month period.
If you have purchased the product on a “2 for £3/€3.00” promotional deal then the total value of the products will be reimbursed to the maximum value of £3/€3.00.
Products that are within the “2 for £3/€3.00” offer will be classed as 2 claims. 1 pack = 1 claim.