Freshness Guaranteed or your money back graphic


The Freshness Guarantee

We are offering our customers the chance to claim their money back if they are not happy with the freshness of their Florette product.

Freshness is guaranteed until the use by date or if opened before the use by date, 24 hours from opening.

The Florette Freshness Guarantee will only run on the following products:

Baby Leaf & Rocket 80g

Baby Spinach 100g

Crispy 90g

Crunchy Bowl 220g

Mixed 125g

Sweet & Crunchy 250g

Baby Leaf 100g

Baby Spinach 250g

Crispy 140g

Duo Lambs & Ruby Chard 70g

Sweet & Crunchy 310g

Baby Leaf Trio 100g

Bistro 130g

Crispy 225g

Iceberg 150g

Wild Rocket 60g

To enter, you must be 18 years or over.

Yes, you will need to buy a pack of Florette which features the Freshness Guarantee message in order to claim your money back.

FLO-H0023 – Baby Leaf & Rocket 80g

You can buy participating packs at any major grocery retailer, however we cannot guarantee stock levels.

Claiming your money back

To claim your money back, you must purchase a participating pack of Florette.

On your pack you will find details of how to submit your claim.

Internet access is required for entry into the promotion. There is no postal or telephone route.

This guarantee is only open to residents of the UK and ROI. If you reside here then you are able to enter.

In order to claim, you need to have a bank account registered in the UK or ROI.

Full terms and conditions for the Freshness Guarantee can be found by visiting here.

If your claim is successful we will need these details to process your claim.

No, the information you provide to us will only be used for the purpose of this guarantee.

The guarantee is open from 01.03.2021, and you have 28 days from the date of your purchase as specified on your receipt to claim.

The maximum amount of times you can claim is two claims per household, within a 12 month period.

If you have purchased the product on a “2 for £3/€3.00” promotional deal then the total value of the products will be reimbursed to the maximum value of £3/€3.00.

Products that are within the “2 for £3/€3.00” offer will be classed as 2 claims. 1 pack = 1 claim.

Please contact the Florette team here.

Issues / problems

Please contact our customer care team here and we’ll get back to you.

As specified in the terms and conditions, internet access is required to claim.

Our website is mobile friendly so you will be able to claim via your mobile device. Alternatively if you visit your local library you will be able to use the computers available there.

If you still have further questions regarding this policy, please contact our customer care team here.