FREQUENTLY ASKED QUESTIONS
The Freshness Guarantee
We are offering our customers the chance to claim their money back if they are not happy with the freshness of their Florette product.
Freshness is guaranteed until the use by date or if opened before the use by date, 24 hours from opening.
The Florette Freshness Guarantee will only run on the following products:
Baby Leaf & Rocket 80g
Baby Spinach 100g
Crispy 90g
Crunchy Bowl 220g
Mixed 125g
Sweet & Crunchy 250g
Baby Leaf 100g
Baby Spinach 250g
Crispy 140g
Duo Lambs & Ruby Chard 70g
Sweet & Crunchy 310g
Baby Leaf Trio 100g
Bistro 130g
Crispy 225g
Iceberg 150g
Wild Rocket 60g
To enter, you must be 18 years or over.
Yes, you will need to buy a pack of Florette which features the Freshness Guarantee message in order to claim your money back.
You can buy participating packs at any major grocery retailer, however we cannot guarantee stock levels.
Claiming your money back
To claim your money back, you must purchase a participating pack of Florette.
On your pack you will find details of how to submit your claim.
Internet access is required for entry into the promotion. There is no postal or telephone route.
This guarantee is only open to residents of the UK and ROI. If you reside here then you are able to enter.
In order to claim, you need to have a bank account registered in the UK or ROI.
Full terms and conditions for the Freshness Guarantee can be found by visiting here.
If your claim is successful we will need these details to process your claim.
No, the information you provide to us will only be used for the purpose of this guarantee.
The guarantee is open from 01.03.2021, and you have 28 days from the date of your purchase as specified on your receipt to claim.
The maximum amount of times you can claim is two claims per household, within a 12 month period.
If you have purchased the product on a “2 for £3/€3.00” promotional deal then the total value of the products will be reimbursed to the maximum value of £3/€3.00.
Products that are within the “2 for £3/€3.00” offer will be classed as 2 claims. 1 pack = 1 claim.
Please contact the Florette team here.
Issues / problems
Please contact our customer care team here and we’ll get back to you.
As specified in the terms and conditions, internet access is required to claim.
Our website is mobile friendly so you will be able to claim via your mobile device. Alternatively if you visit your local library you will be able to use the computers available there.
If you still have further questions regarding this policy, please contact our customer care team here.
